ESET India Sale Terms and Conditions, return Policy

 1. Scope

These terms & conditions apply to purchases of ESET software sold to any person through this website ( by AV Software Pvt. Ltd, further ESET India e-store. IF YOU PLACE AN ORDER ON THIS WEBSITE YOU AGREE TO THESE TERMS.

2. Offer, Order and Acceptance

All prices and descriptions mentioned on this website do not constitute an offer and may be withdrawn or modified at any time prior to acceptance of your order. ESET India e-store reserves without liability the right to reject your order if is not able to process or fulfill it. Any order submitted by you to ESET India e-store is an offer to purchase products on these conditions and is subject to ESET India e-store acceptance. ESET India e-store acceptance of your order takes effect and the contract is concluded when ESET India e-store delivers your order. You declare that all and any information provided by you when placing an order is up-to-date and materially accurate in order for ESET India e-store to fulfill your order. You are responsible for maintaining and updating your account information for accuracy and completeness and keeping such information and any passwords secure against unauthorized access. Refund for goods individually using (e-license) is not carried out!

3. Price and Payment

 Prices payable for Products are those in effect at the time of receiving the order, unless otherwise expressly agreed or mentioned. Prices will be indicated on the website but the final and the right price in the event of any discrepancy is the price that is notified to you on ESET India e-store Acceptance of your order. ESET India e-store reserves the right prior to the order Acceptance to withdraw any discount and/or to modify prices to take into account increases in costs including (without limitation) costs of any materials, delivery, the increase or imposition of any tax, duty or other levy and any variation in exchange rates. Programming or data errors in our website may lead to inaccuracies in pricing. When the price is inaccurate or substantially under the market price, ESET India e-store will, in general, honor the orders at that price, but reserves the right to correct the price and offer to sell the product to you at the correct market price. ESET India e-store will notify you of any errors in pricing prior to product delivery. In such event if you choose to continue with your order, you accept the new conditions and prices as notified by ESET. Prices (unless stated otherwise) are in the currency quoted on the website. The places that we deliver to are listed on the website and unless otherwise specified, prices quoted are the following and you agree to pay them: exclusive of the costs of shipping or carriage to the agreed place of delivery exclusive of VAT and any other tax or duty which must be added to the price payable (VAT will be shown on the order); Payment shall be made prior to delivery and by such methods that are indicated on the website or by any other method expressly agreed by ESET India e-store. ESET India e-store will charge credit or debit cards online, after the order is placed and the credit card information is provided to ESET India e-store. ESET India e-store reserves the right to verify the credit or debit card payments prior to acceptance. In case of non-payment, ESET India e-store can claim the payment if the Products delivered to you.

4. Delivery

 Delivery dates specified on the website, in any order acceptance or elsewhere are estimates only. ESET India e-store will not be liable in respect of delay, but it is doing its best to ensure the delivery on time. In case ESET India e-store may not be able to deliver the products, your payment will be refunded on your written request. No physical delivery of the product/ CD/ Manual/ Codes will be made to you. You will be provided with a link specially generated for you to download the product. Username and Password will be mailed to you on the e-mail ID provided by you at the time of placing of an order. You must check the delivery address on the ESET India e-store acceptance provided to you and notify ESET India e-store at once about errors or omissions.

5. Software conditions

 Software Products supplied is or includes license (EULA) along with the products. Such Software Products can be used only in accordance with EULA and may not be copied, adapted, translated, made available, distributed, varied, modified, disassembled, decompiled, save, reverse engineered or combined with any other software, unless (i) this is permitted by EULA, or (ii) expressly permitted by applicable law. Any technical questions regarding the product may be address as specified in EULA.

6. Termination

 ESET India e-store can suspend or stop delivery of products in case you commit any act of bankruptcy (e.g. deed of arrangement with creditors, winding-up against you) or if we believe that you cannot pay your debts.

7. Title to products

 The title of the Products will be passed to you at the time the payment in full of the price of the order (including interest or other payment due for the Product) has been made by you and entered into the ESET India e-store bank account.

8. Authorizations

 You have the obligation to obtain at your own expense any license or authorizations required by any legal authority for acquisition, delivery or use of the products, and if necessary produce evidence to ESET. You should be liable for all expenses or charges incurred by ESET from your failure to obtain such license or authorizations. You are also liable for complying with export control and custom duties laws and regulations in the territory where you order the delivery or use the Product.

 9. Notices

 Any notification or any other communication made in connection with our contract shall be in written form and considered as duly sent or adequately issued if it is sent by mail or email in accordance with the contact data mentioned in this website for ESET , and in accordance with your latest contact data notified to ESET. Any notification shall be considered as sent the following Working Day if sent or email, and the 3rd working day from delivery if sent by mail, or courier service.

 10. Applicable law

 All and any disputes arisen out of or in connection with our contract will be settled first amiably in maximum 30 days from starting. If the amiable negotiations fail any such disputes shall be settled by the law and the courts from the territorial jurisdiction of ESET office, as the case may be.

11. General terms

 The provisions of these Terms are separated and the lack of validity of any provision will not affect whatsoever the validity of the other provisions. This Term represents the freely expressed will and it is the only Terms between ESET India e-store and You, while any previous Terms, whether written or oral, are not obligatory, except the cases they are included therein. ESET reserves the right to change the present Terms from time to time while it provides notice of material changes on present website. Your continued order, placed on this website, after such notice has been posted constitutes your acceptance of the changes. You are not entitled to transfer or assign your right and obligations under these Terms to a third party, without the written approval of ESET India e-store.

Cancellation Policy

ESET India e-store believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
Request from the end user for the refund/cancellation are honoured only if a request is made in writing. ESET India e-store reserves the right to refund any order at its discretion with or without documentation under following circumstances:
-Order is found to fraudulent.
-Customer places duplicate order in error Customer requests a refund before receiving the product.
-Cancellations will be considered only if the request is made within 24 hours of placing an order.
However, the cancellation request will not be entertained if the orders have been executed by the ESET and the mail containing the Serial Code/s has been mailed to you. In case of cancellation of order, money will be refunded to you after deducting the necessary transaction charges. No cash refunds will be made to the customer under any circumstances. The amount will be transferred to the customer’s account from where the payment has been made.

Return Policy

ESET prides itself on providing the best anti-malware products available today. We suggest that you utilize our 30-day free trial BEFORE purchase to be sure that ESET products meet your needs. This gives you up to 30 days to evaluate our product free of charge.
 After ESET antivirus has been bought, you can not return the product to ESET or apply for a cash-back.
Free trial antivirus for Home user: click here to download
Free trial antivirus for Business: click here to request trial
Please be advised that resellers of the ESET product line may have different return policies than those of ESET and your purchase is governed by their terms.
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